Returns & Exchanges

At LUMINESS, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return your products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all components and accessories are included.

• 3.
  Label and Ship

  Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 7-10 business days.